Is BOLT leaving Kenya?!
Ride-hailing platform Bolt has dismissed claims that it plans to exit the Kenyan market, describing a viral letter circulating online as fake and misleading.
The company issued a statement clarifying that it remains fully operational in Kenya and continues to serve both customers and driver-partners across the country.
Fake Exit Notice Sparks Concern
The controversy emerged after a document circulated widely on social media platforms and messaging apps, purporting to be an official communication from Bolt.
The letter claimed that the company would cease operations in Kenya by June 8, prompting concern among users and drivers who rely on the platform for transport and income.
However, Bolt has firmly denied any involvement with the document.
Bolt Responds
In an official statement released on June 1, East Africa Senior General Manager Dimmy Kanyankole assured stakeholders that the company has no plans to leave Kenya.
“We wish to categorically state that this document is fake and did not originate from Bolt Kenya or any of its authorised representatives,” the statement read.
The company reiterated its commitment to the Kenyan market, emphasizing that its services remain available as normal.
Investigation Underway
Bolt said it is treating the matter seriously and has launched investigations to determine the source of the fabricated letter.
The company added that it will pursue appropriate action against those responsible for creating and distributing the false information.
The clarification comes amid ongoing discussions around regulations and taxation affecting Kenya’s digital economy, issues that have generated debate among technology companies operating in the country.
Despite the evolving regulatory environment, Bolt maintained that its focus remains on providing transport solutions and economic opportunities for Kenyans.
“Bolt continues to operate normally in Kenya and remains focused on delivering safe, reliable, and innovative services while creating economic opportunities across the country,” the company stated.
Public Urged to Verify Information
Bolt has also cautioned members of the public against sharing unverified information online.
The company urged customers and driver-partners to rely on official communication channels for accurate updates, including its website, verified social media accounts, and the Bolt app.
It further encouraged anyone with questions regarding company operations to seek clarification through its official communication channels rather than relying on unverified reports circulating online.
For now, Bolt says it remains fully committed to the Kenyan market and will continue operating as usual.
