{"id":201038,"date":"2024-02-09T10:38:03","date_gmt":"2024-02-09T07:38:03","guid":{"rendered":"https:\/\/www.ghafla.com\/ke\/?p=201038"},"modified":"2024-02-09T10:38:03","modified_gmt":"2024-02-09T07:38:03","slug":"safaricom-acknowledges-m-pesa-message-issue-for-some-android-users-offers-solution","status":"publish","type":"post","link":"https:\/\/www.ghafla.co.ke\/ke\/safaricom-acknowledges-m-pesa-message-issue-for-some-android-users-offers-solution\/","title":{"rendered":"Safaricom Acknowledges M-Pesa Message Issue For Some Android Users, Offers Solution"},"content":{"rendered":"<p data-sourcepos=\"3:1-3:160\">Safaricom has responded to reports of some customers not receiving M-Pesa transaction messages. The company identified the issue as affecting Android users with third-party messaging apps set as default.<\/p>\n<blockquote><p>&#8220;Dear Customer, We have noted that some of our customers are not receiving messages from Safaricom and\/or M-Pesa. This issue is affecting customers with Android phones who are using third party SMS apps,&#8221; Safaricom stated.<\/p><\/blockquote>\n<p data-sourcepos=\"5:1-5:15\"><strong>Key Points<\/strong><\/p>\n<ul data-sourcepos=\"7:1-7:60\">\n<li data-sourcepos=\"7:1-7:60\"><strong>Problem:<\/strong>\u00a0M-Pesa transaction messages not reaching some users.<\/li>\n<li data-sourcepos=\"8:1-8:75\"><strong>Cause:<\/strong>\u00a0Using third-party messaging apps as default on Android phones.<\/li>\n<li data-sourcepos=\"9:1-10:59\"><strong>Solution:<\/strong>\n<ul data-sourcepos=\"10:5-10:59\">\n<li data-sourcepos=\"10:5-10:59\">Check spam and blocked folders for Safaricom messages and unblock them.<\/li>\n<li data-sourcepos=\"11:5-12:0\">Switch to the default messaging app for receiving M-Pesa notifications.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<blockquote><p>&#8220;Open your SMS app and check the Spam &amp; Blocked folder. Find a Safaricom and M-PESA message and unblock it. All subsequent messages will go to the main inbox. Additionally, customers using Android smartphones can select the default SMS app as it does not have a spate folder,&#8221; Safaricom added.<\/p><\/blockquote>\n<p>Several days ago, Safaricom also experienced a technical hitch with M-Pesa, which affected a lot of businesses in the country.<\/p>\n<div class=\"py-2 mt-2 mb-2 d-flex justify-content-center col-sm-12 ad\">\n<div id=\"div-gpt-ad-1636421699435-0\" data-google-query-id=\"CKrJ8vvenYQDFYxTQQIdu_4Hcg\"><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Safaricom has responded to reports of some customers not receiving M-Pesa transaction messages. The company identified the issue as affecting Android users with third-party messaging apps set as default. &#8220;Dear Customer, We have noted that some of our customers are not receiving messages from Safaricom and\/or M-Pesa. This issue is affecting customers with Android phones [&hellip;]<\/p>\n","protected":false},"author":6073,"featured_media":85201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[310],"tags":[1219],"class_list":["post-201038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-entertainment","tag-safaricom-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Safaricom Acknowledges M-Pesa Message Issue For Some Android Users, Offers Solution<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghafla.co.ke\/ke\/safaricom-acknowledges-m-pesa-message-issue-for-some-android-users-offers-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Safaricom Acknowledges M-Pesa Message Issue For Some Android Users, Offers Solution\" \/>\n<meta property=\"og:description\" content=\"Safaricom has responded to reports of some customers not receiving M-Pesa transaction messages. The company identified the issue as affecting Android users with third-party messaging apps set as default. &#8220;Dear Customer, We have noted that some of our customers are not receiving messages from Safaricom and\/or M-Pesa. This issue is affecting customers with Android phones [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ghafla.co.ke\/ke\/safaricom-acknowledges-m-pesa-message-issue-for-some-android-users-offers-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Ghafla! 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