{"id":20394,"date":"2017-12-14T12:54:26","date_gmt":"2017-12-14T09:54:26","guid":{"rendered":"https:\/\/www.ghafla.com\/ke\/?p=20394"},"modified":"2017-12-14T13:00:28","modified_gmt":"2017-12-14T10:00:28","slug":"safaricoms-new-voice-biometric-system-helps-customers-get-through-to-customer-care-agents-within-20-seconds","status":"publish","type":"post","link":"https:\/\/www.ghafla.co.ke\/ke\/safaricoms-new-voice-biometric-system-helps-customers-get-through-to-customer-care-agents-within-20-seconds\/","title":{"rendered":"Safaricom&#8217;s new voice biometric system helps customers get through to customer care agents within 20 seconds"},"content":{"rendered":"<p>Gone are the days when you would be taken through painstaking verification process when calling customer care. Unlocking M-Pesa pin will now be done by your voice alone without someone asking you &#8216;maswali za clinic&#8217;.<\/p>\n<p>Safaricom has introduced voice biometric system that will help customers get through to customer care agents within 20 seconds.<\/p>\n<p>The\u00a0voice biometric system dubbed &#8216;Jitambulishe&#8217; allow customers to access Safaricom services through a faster and less intrusive vetting process.<\/p>\n<p>Customers are required to call Safaricom customer care to register their voices to start enjoying the new service. Once your voice is registered by Safaricom, next time you call customer care when you have a query, your per-recorded voice print will then be able to do SIM swaps, unlock M-PESA PIN and PUK requests.<\/p>\n<p><a href=\"https:\/\/www.ghafla.co.ke\/ke\/wp-content\/uploads\/sites\/4\/2017\/12\/SafaricomCustomerCare.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-20399\" src=\"https:\/\/www.ghafla.co.ke\/ke\/wp-content\/uploads\/sites\/4\/2017\/12\/SafaricomCustomerCare.jpg\" alt=\"\" width=\"595\" height=\"300\" srcset=\"https:\/\/www.ghafla.co.ke\/ke\/wp-content\/uploads\/sites\/4\/2017\/12\/SafaricomCustomerCare.jpg 595w, https:\/\/www.ghafla.co.ke\/ke\/wp-content\/uploads\/sites\/4\/2017\/12\/SafaricomCustomerCare-300x151.jpg 300w\" sizes=\"auto, (max-width: 595px) 100vw, 595px\" \/><\/a><\/p>\n<p>This process will be VERY first compared to yesteryears when customers had to wait when calling customer care.\u00a0 Voice biometric system is all about efficiency.<\/p>\n<h4>Voice biometric system reduces fraud<\/h4>\n<p>Safaricom also aims at at reducing fraud and to assist its customers reduce cases of identity theft through the voice biometric system.<\/p>\n<p>Voice biometrics technology recognizes a person by their voice thus eliminates the need to use PINs, passwords and security questions to log in to consumer devices, call centers, mobile apps, and websites.<\/p>\n<p>Voice biometric system is safe and convenient to customers, it&#8217;s the best solution Safaricom has come up to help improve service delivery to its customers through customer care.<\/p>\n<p>Dial 100,200,234 and experience Safaricom&#8217;s voice biometric system today! Corporate customers are exempt from the service.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gone are the days when you would be taken through painstaking verification process when calling customer care. Unlocking M-Pesa pin will now be done by your voice alone without someone asking you &#8216;maswali za clinic&#8217;. Safaricom has introduced voice biometric system that will help customers get through to customer care agents within 20 seconds. The\u00a0voice [&hellip;]<\/p>\n","protected":false},"author":2834,"featured_media":20398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[310],"tags":[1219],"class_list":["post-20394","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-entertainment","tag-safaricom-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Safaricom introduces voice biometric system to improve service delivery<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ghafla.co.ke\/ke\/safaricoms-new-voice-biometric-system-helps-customers-get-through-to-customer-care-agents-within-20-seconds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Safaricom introduces voice biometric system to improve service delivery\" \/>\n<meta property=\"og:description\" content=\"Gone are the days when you would be taken through painstaking verification process when calling customer care. Unlocking M-Pesa pin will now be done by your voice alone without someone asking you &#8216;maswali za clinic&#8217;. Safaricom has introduced voice biometric system that will help customers get through to customer care agents within 20 seconds. The\u00a0voice [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ghafla.co.ke\/ke\/safaricoms-new-voice-biometric-system-helps-customers-get-through-to-customer-care-agents-within-20-seconds\/\" \/>\n<meta property=\"og:site_name\" content=\"Ghafla! Kenya\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ghaflakenya\" \/>\n<meta property=\"article:published_time\" content=\"2017-12-14T09:54:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-12-14T10:00:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ghafla.co.ke\/ke\/wp-content\/uploads\/sites\/4\/2017\/12\/safaricom.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"860\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Martin Oduor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@GhaflaKenya\" \/>\n<meta name=\"twitter:site\" content=\"@GhaflaKenya\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Martin Oduor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading 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