Co-op Bank named Kenya’s Best Retail Bank and Best Digital Bank at The 2026 Euromoney Awards

By Kibaki Muthamia on July 21, 2026

The Co-operative Bank of Kenya has been named Kenya’s Best Retail Bank and Kenya’s Best Digital Bank at the 2026 Euromoney Awards for Excellence.

The awards were presented on Thursday, 16 July 2026, at The Peninsula in London, bringing together leading financial institutions from across the world.

The dual recognition reflects the continued execution of Co-op Bank’s Good to Great Strategy, anchored on customer-centricity, seamless customer experience, digital enablement and sustainable growth.

The Bank serves over 9.8 million account holders through an integrated network of physical, digital and alternative channels, with over 90% of transactions processed through digital and alternative channels.

From left: Dominic O’Neill, Head of Retail Banking and Head of Europe & Americas at Euromoney; Lynn Namwambah - Manager, Investor Relations & Strategy at Co-op Bank; Lena Yego, Head of Retail Banking at Co-op Bank; Rosemary Mapesa, Head of Consumer Banking at Co-op Bank; and Amol Rajan, British journalist, broadcaster and writer (Image: Files) — From left: Dominic O’Neill, Head of Retail Banking and Head of Europe & Americas at Euromoney; Lynn Namwambah – Manager, Investor Relations & Strategy at Co-op Bank; Lena Yego, Head of Retail Banking at Co-op Bank; Rosemary Mapesa, Head of Consumer Banking at Co-op Bank; and Amol Rajan, British journalist, broadcaster and writer (Image: Files)

Commenting on the awards, the Group Managing Director & CEO of the Co-operative Bank of Kenya, Dr Gideon Muriuki, said:

“This recognition as Kenya’s Best Retail Bank and Best Digital Bank is a strong affirmation of our customer-centric strategy and the progress we continue to make in combining trusted relationship banking with secure, accessible and innovative digital solutions.

“We remain committed to serving our customers at every stage of their financial journey and enabling individuals, families, entrepreneurs and co-operatives to achieve their financial goals.”

Co-op Bank’s retail banking proposition combines an extensive distribution network of branches and digital channels to deliver tailored propositions for youth, women, families, professionals and entrepreneurs, supported by accessible credit, savings and investment solutions, financial education and responsive customer service.

The Best Digital Bank award recognizes the Bank’s continued investment in secure, scalable and convenient digital banking capabilities.

A Co-op Bank branch in downtown Nairobi, Kenya (Image: Files)

These investments include enhanced digital onboarding, payment and credit capabilities, open-banking integrations and a growing suite of digital-first solutions, such as the Co-op Bank App.

The Euromoney Awards add to a list of recent accolades won by the Bank that include; SME Bank of the Year in Africa at the African Banker Awards, Best Commercial Bank of the Year, Kenya, by the International Banker Africa and North Africa Banking Awards, the SME Financier of the Year – Africa (Gold) award and the Product Innovation of the Year – Africa award of the Global SME Finance Awards 2025.

The Euromoney Awards for Excellence are prestigious global accolades that recognize leading financial institutions for outstanding performance, innovation, customer service and strategic execution across the banking and financial services industry.