{"id":395,"date":"2020-08-20T16:22:52","date_gmt":"2020-08-20T13:22:52","guid":{"rendered":"https:\/\/www.ghafla.com\/sponsored\/?p=395"},"modified":"2020-08-20T16:22:52","modified_gmt":"2020-08-20T13:22:52","slug":"all-you-need-to-know-about-co-op-banks-apis-and-its-positive-impact-in-customer-service-delivery","status":"publish","type":"post","link":"https:\/\/www.ghafla.co.ke\/sponsored\/all-you-need-to-know-about-co-op-banks-apis-and-its-positive-impact-in-customer-service-delivery\/","title":{"rendered":"All you need to know about Co-op Bank\u2019s APIs and its positive impact in customer service delivery"},"content":{"rendered":"

Co-op Bank has invigorated its API platform. This is a vital cue in promoting partnerships and innovation and building disruptive business models and platforms to deliver seamless customer experience.<\/p>\n

Co-op APIs are here to boost small business owners, fin-tech\u2019s or techie\u2019s to grow their businesses and improve overall customer experience.<\/p>\n

But, then, are we really conversant with API\u2019s?<\/p>\n

\"\"<\/a><\/p>\n

What is an API?<\/p>\n

A simple definition says it\u2019s an application program interface (API).<\/p>\n

It is\u00a0a code\u00a0that allows two software programs to communicate with each other.<\/p>\n

An API defines the correct way for a developer to request services from an\u00a0operating system\u00a0(OS) or other application and expose data within different contexts and across multiple channels.<\/p>\n

An Open API is also known as a public API are published on the internet and allows the owner of a network-accessible service to give universal access to customers.<\/p>\n

Exposing data with an API can improve the customer experience because it provides greater functionality and scope of services within a single application or other digital property.<\/p>\n

Co-op Bank offers simple APIs – aptly tagged \u2018restful\u2019 – that allows clients to quickly integrate and manage payments on web or mobile application. This is inspired by a belief in the creation of technologies that support innovation and in the creation of systems that have a positive impact on the lives of the people in the society.<\/p>\n

The bank has in place a continuous innovation plan to open up the banking space using the latest and thoroughly tested technologies.<\/p>\n

Co-op Bank APIs<\/a> fall into two categories – transactional and account information services.<\/p>\n

\"\"<\/a><\/p>\n

The Transactional APIs which involve:<\/strong><\/p>\n

Send money from a Co-op Bank account to an M-Pesa wallet.<\/p>\n

Pesalink send to account – Enables clients to use Pesalink to send money from a Co-op Bank account to another bank account in a different bank.<\/p>\n

Internal Funds Transfer – Enables clients to transfer funds from a Co-op Bank account to another Co-op Bank account.<\/p>\n

Instant Notification Service – Sends real-time notifications to a customer\u2019s accounting system of any activities in the respective customer\u2019s account, like debits or credits.<\/p>\n

The Account Information Services APIs have these functions:<\/strong><\/p>\n

Account Status Inquiry – This allows a client access the account balance around the clock.<\/p>\n

The balances may be in various forms:<\/p>\n

Cleared Balance<\/p>\n

Booked Balance<\/p>\n

Blocked Balance<\/p>\n

Available Balance<\/p>\n

Arrears Amount<\/p>\n

Un-Cleared Balance<\/p>\n

Overdraft limit<\/p>\n

\"\"<\/a><\/p>\n

Co-op Bank open APIs eases up tedious programming tasks to enable clients focus on their core tasks and responsibilities.<\/p>\n

To learn more about Coop Bank API\u2019s, click here<\/a> or visit the nearest branch.<\/p>\n","protected":false},"excerpt":{"rendered":"

Co-op Bank has invigorated its API platform. This is a vital cue in promoting partnerships and innovation and building disruptive business models and platforms to deliver seamless customer experience. Co-op APIs are here to boost small business owners, fin-tech\u2019s or techie\u2019s to grow their businesses and improve overall customer experience. But, then, are we really […]<\/p>\n","protected":false},"author":6067,"featured_media":396,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[524,230,25,410],"class_list":["post-395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sponsored","tag-coop-bank-apis","tag-coop-bank-business-solutions","tag-coop-bank-news","tag-new-coop-internet-banking"],"yoast_head":"\nAll you need to know about Co-op Bank\u2019s APIs and its positive impact in customer service delivery - Ghafla! 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