{"id":4086,"date":"2026-03-10T13:22:06","date_gmt":"2026-03-10T10:22:06","guid":{"rendered":"https:\/\/www.ghafla.co.ke\/sponsored\/?p=4086"},"modified":"2026-03-10T13:22:06","modified_gmt":"2026-03-10T10:22:06","slug":"britam-leverages-ai-to-settle-motor-claims-in-two-hours","status":"publish","type":"post","link":"https:\/\/www.ghafla.co.ke\/sponsored\/britam-leverages-ai-to-settle-motor-claims-in-two-hours\/","title":{"rendered":"Britam Leverages AI to Settle Motor Claims in Two Hours"},"content":{"rendered":"

Britam General Insurance has unveiled an AI-powered drive-through claims settlement facility that processes and pays motor claims within two hours, a sharp reduction from the five-day industry standard that has long frustrated Kenyan motorists.<\/p>\n

The Britam AI Motor Assessment Service, located at Britam Centre in Nairobi, was developed by BetaLab, Britam\u2019s innovation hub.<\/p>\n

It targets comprehensive motor insurance policyholders whose vehicles have sustained minor damage. Upon arrival at the assessment centre, a customer’s vehicle is photographed and assessed via AI in approximately 15 minutes.<\/p>\n

A digital claim form is then sent directly to the customer’s phone for completion, eliminating the traditional and cumbersome paper-based process of filling, scanning and submitting physical documents.<\/p>\n

The completed form is reviewed internally within 30 minutes, and settlement, whether by direct bank transfer, M-Pesa, or a repair authority from Britam’s panel of garages, follows within an hour.<\/p>\n

\"\"<\/a>
Britam General Insurance CEO & Principal Officer James Mbithi (second right) and Britam Connect CEO & Principal Officer Evah Kimani (third right) during the launch of the Britam AI Motor Assessment Service. (Image: Files)<\/figcaption><\/figure>\n

The stated end-to-end target is two hours from arrival to resolution.<\/p>\n

James Mbithi, CEO of Britam General Insurance, said the service marks a fundamental shift in how the company delivers on its insurance promise.<\/p>\n

“Today, five working days is not good enough for our customers. We have launched a capability that assesses accident vehicles using AI and pays the customer within two hours.<\/em><\/p>\n

In the future, we will be looking at how to scale this up so that a customer can do it at the scene of the accident, wherever they are.” <\/em><\/p>\n

Mr Mbithi added that the AI platform enhances precision in damage analysis beyond the capability of the human eye, while simultaneously providing the data-backed assessments needed to reduce disputes between the insurer and policyholders.<\/p>\n

Fraud has historically been a drain on the motor insurance segment. According to data from the IRA, insurance firms turned down 22,364 compensation claims worth Ksh 658.9 million in the first quarter of 2025 alone, a portion of which involved suspected fraud and improper documentation.<\/p>\n

Britam says its platform addresses this vulnerability through three integrated AI models:<\/p>\n

    \n
  • A vehicle object detection model that validates image authenticity and identifies the correct side of the vehicle being photographed;<\/li>\n
  • A damage detection model that uses computer vision to classify damage type, severity and affected components;<\/li>\n
  • A price discovery engine that aggregates real-time data from parts suppliers and repairers to generate localized cost estimates.<\/li>\n<\/ul>\n

    Together, these models reduce the scope for manipulated photographs, inflated repair quotes and inconsistent assessments, the three most common vectors for motor claims fraud in Kenya.<\/p>\n

    The digitization of claims processing is a core pillar of Britam\u2019s broader technology strategy, noting that it has operated a structured data-driven assessment framework for over five years that tracks parts prices and informs assessor decisions, a foundation on which the AI layer now sits.<\/p>\n

    For the moment, the service is confined to vehicles that are driveable and have suffered minor damage and is available only to holders of comprehensive motor policies.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Britam General Insurance has unveiled an AI-powered drive-through claims settlement facility that processes and pays motor claims within two hours, a sharp reduction from the five-day industry standard that has long frustrated Kenyan motorists. The Britam AI Motor Assessment Service, located at Britam Centre in Nairobi, was developed by BetaLab, Britam\u2019s innovation hub. It targets […]<\/p>\n","protected":false},"author":6067,"featured_media":4088,"comment_status":"open","ping_status":"open","sticky":false,"template":"template-parts\/template3.php","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[1353,1348],"class_list":["post-4086","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sponsored","tag-britam-ai-news","tag-britam-insurance-cover"],"yoast_head":"\nBritam Leverages AI to Settle Motor Claims in Two Hours - Ghafla! 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