Content creator Malcolm has sparked a conversation about landlords and property agents who allegedly fail to refund rental deposits to tenants after they move out.
In a video shared on his Instagram page, Malcolm questioned why some tenants struggle to recover money they paid as security deposits, even after leaving rental properties in good condition.
“Today, we want to solve this issue of landlords or agents taking people’s deposits,” Malcolm said.
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Deposits worth thousands
Malcolm highlighted cases involving tenants who lost different amounts of money, mentioning deposits of KSh20,000, KSh15,000 and KSh5,000.
He said some people vacate rental houses without receiving the deposits they paid at the beginning of their tenancy, despite having fulfilled their obligations as tenants.
According to him, tenants should be refunded if they leave the property in the same condition in which they found it.
“You moved out of that house, and you did not do anything. The house is as new as when you entered it,” he said.
“You deserve your money back.”
Frustration over unreturned deposits
The content creator expressed frustration over the issue, noting that deposits often represent money tenants have worked hard to save.
He questioned why some landlords or agents hold onto funds that former tenants are entitled to receive once they leave a property without causing damage.
Malcolm said the issue has become a serious concern for many renters and called for conversations around how such disputes should be handled.
“What should we do, my friend?” he asked. “How can people refuse to give back your hard-earned money?”
His remarks have sparked discussions online, with many tenants sharing their own experiences with rental deposits and calling for fairer practices in the housing sector.
