ArtCaffe – Junction Distances Itself From The Racism Allegations

Yesterday there emerged allegations that coffee shop Artcaffe is racist. This coming from different people who have been to the coffee and bakery outlet at the Village Market, Gigiri and experienced the discrimination first hand. However, one of the branches of Artcaffe has come out distancing itself from the allegations.

Last evening, Artcaffe at the Junction Mall in a move to exonerate itself, dissociated with the claims and apologized to the affected customers. Responding to an article we wrote, the branch said,

“hi guys, we are officially apologizing for todays happenings and as well distancing our branch from all this. those that have visited our coffee shop know that we respect all our clients. Thank you!”

And later added;

“We will not be deleting any comments, request, curses and above all you concerns. To begin with, WE ARE NOT RACISTS AND NEVER WILL BE.we are all human, Kenyans and very very sorry for todays occurances. Those of you you who have been at artcafe junction can attest to this. we respect each and every one of our clients. we agree, we sometimes dont give 5star service to those that visit our shop but the we try. If we at any point thought or treated anyone like they didn’t matter, we are sorry. very sorry. about the story on social media,I the admin to this page, know nothing about it and we regret that such behavior would be happening at any of our brand shops. Kindly find it in your hearts to forgive us. Thank you.“

However, disgruntled Kenyans did not accept the apology from the branch and instead wanted Artcaffe to own up.

Susan Muthi: You can distance yourself all you like. But your branch bears the name Artcafe. Kindly tell the public why your brand discriminates against African Kenyans in their own country?

Anwar Olango: Do not distance your branch,just own up and correct the mistake.It is not the first time this stuff is happening in your place.

Patrick Mukora: … the apology may seem genuine … this is not the first case of bigotry in your establishment … poor service we can understand …. in your face racial discrimination NO …. not in KENYA …

Habori Mamori: This is a false apology.You need to earn your respect back.Treat people like human beings.What happened today happens all the time at your establishment.Own up to it retrain your staff or get into another business.The customer is king!