Keep Individuals Coming Back for Faster Service & Increase Satisfaction
Excellent Customer Service skills Training; The Mombasa Edition.
Secure an overall competitive advantage through distinctive customer service.
In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as the performance of your team—and company. This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships, and keep your customers coming back.
Date: 12th July 2014
Venue: The Bamburi Beach Hotel
Time: 2pm to 6pm
Cost: 2500/- per participant inclusive of certificates, training materials & refreshments (Special Offer)
Training conducted by:
1. Mr. Gabriel Lubale – Human Resource Consultant & Professional Registered Trainer
2. Mr. Charles Mwakio – Certified Peer Educator & Corporate Emcee
3. Ms. Mieke Werner – Professional trainer and Business consultant
How You Will Benefit
Know what customers expect
Deliver better, faster service and increase customer satisfaction
Deepen your credibility with customers—and your value to your organization
Manage stressful situations more effectively
Recognize the signals of customer irritation—and learn how to respond appropriately
Assist in quickly finding a workable solution to your customer’s problem
Motivate your staff to take on more difficult responsibilities
What You Will Cover
- The benefits of excellent service
- Focusing on customer service success
- Why customer satisfaction is based on perceptions
- Zeroing in on customers’ top two expectations to save time and reduce stress
- Managing customer expectations by personality style
- Dealing with difficult customers
- Responding effectively to specific customer behaviors
Who Should Attend
- Job seekers
- Customer service representatives
- technical and support personnel
- field service representatives
- account managers
- credit and billing specialists
- business owners
—as well as managers who want customer service training in order to reinforce their skills and train their staff.
How to Book:
Kindly email your tel number and full names to us on careers@r4kenya.com to book a seat asap or contact us on: 0724286729/ 0707321450 to get a booking ticket. Please book early as seating is limited and our booking tickets usually run out fast. You do not have to pay now, you can pay later but ensure that you have booked early.
Or follow link below to register via Ticketsasa:
http://www.ticketsasa.com/even
